Privacy Policy

Welcome to Complytics. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our GST compliance platform.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

We collect information that you provide directly to us when you:

• Register for an account

• Use our services to process invoices and reconcile GST data

• Contact us for support or inquiries

• Subscribe to our newsletter or marketing communications

The types of information we may collect include:

• Personal identification information (name, email address, phone number)

• Business information (company name, GSTIN, business address)

• Financial information (invoice data, GST returns data)

• Usage data (how you interact with our platform)

• Device and browser information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services

• To process invoices and perform GST reconciliation

• To communicate with you about your account and our services

• To send you technical notices, updates, and security alerts

• To respond to your comments, questions, and customer service requests

• To monitor and analyze trends, usage, and activities

• To detect, prevent, and address technical issues and fraudulent activity

• To comply with legal obligations and enforce our terms of service

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• AES-256 encryption for data at rest

• TLS 1.3 encryption for data in transit

• Regular security audits and vulnerability assessments

• Access controls and authentication mechanisms

• Automated backups with geo-redundant storage

Your data is stored on secure servers located in India and backed up to multiple geographic locations to ensure data durability and availability.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent or at your direction

• With service providers who perform services on our behalf (e.g., cloud hosting, payment processing)

• To comply with legal obligations, court orders, or government requests

• To protect the rights, property, or safety of Complytics, our users, or the public

• In connection with a merger, acquisition, or sale of assets (with notice to affected users)

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations.

Specifically:

• Account information is retained while your account is active

• Invoice and GST data is retained for 7 years to comply with Indian tax laws

• Usage logs are retained for 12 months for security and analytics purposes

• Marketing communications data is retained until you unsubscribe

You may request deletion of your personal information at any time, subject to legal retention requirements.

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you

• Correction: You can update or correct your personal information through your account settings

• Deletion: You can request deletion of your personal information, subject to legal requirements

• Portability: You can request a copy of your data in a machine-readable format

• Opt-out: You can opt out of marketing communications at any time

• Objection: You can object to certain processing of your personal information

To exercise these rights, please contact us at privacy@complytics.com.

We use cookies and similar tracking technologies to collect information about your browsing activities and to provide a better user experience.

Types of cookies we use:

• Essential cookies: Required for the platform to function properly

• Analytics cookies: Help us understand how users interact with our platform

• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform.

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Email: privacy@complytics.com

Address: Complytics Technologies Pvt Ltd, [Business Address]

We will respond to your inquiry within 30 days.