Your Privacy Matters

Privacy Policy

Last updated: December 2024

Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email, phone number)
  • Business information (company name, GSTIN)
  • Invoice data and documents you upload for processing
  • Payment information for subscription services
  • Communications you send to us

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your invoices and perform reconciliation
  • Send you technical notices and support messages
  • Respond to your comments and questions
  • Detect, investigate, and prevent fraudulent transactions

Data Security

We take the security of your data seriously. We implement industry-standard security measures including:

  • AES-256 encryption for data at rest
  • TLS 1.3 encryption for data in transit
  • Regular security audits and penetration testing
  • Secure data centers located in India (AWS Mumbai)
  • Role-based access control and audit logging

Data Retention

We retain your data for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting our support team. We will delete your data within 30 days of receiving a verified request, except where we are required to retain it for legal or regulatory purposes.

Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Rectify inaccurate personal data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Data portability

Third-Party Services

We use trusted third-party services for payment processing (Razorpay), cloud infrastructure (AWS), and analytics. These providers have their own privacy policies and are bound by data processing agreements to protect your information.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@complytics.in